Refund Policy
Last updated: 15 December 2025
At BabaNBear, all products are made to order and fulfilled by our third-party fulfilment partner, Printful. This policy explains how we handle refunds, replacements, and returns.
Made-to-Order Items
All BabaNBear products are made especially for you once an order is placed. Because of this, we do not accept returns or exchanges for reasons such as:
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Incorrect sizing
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Change of mind
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Buyer’s remorse
Please review product descriptions and the size chart carefully before ordering.
Refunds & Replacements
Refunds or replacements are only offered if:
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The item arrives damaged or defective
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The wrong item was received
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There is a confirmed printing or manufacturing error
Customers must contact us within 7 days of delivery and provide clear photographic evidence of the issue. In some cases, additional information may be requested to verify the claim.
Once approved, we will issue a replacement or refund at our discretion.
Original shipping fees are non-refundable, and we do not accept returns of non-defective items.
Claim Timeframe
In line with Printful’s policies:
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Claims for damaged, defective, or misprinted items must be reported within 30 days of delivery to be eligible for consideration.
How to Request a Refund or Replacement
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Email babanbeargotmail@gmail.com within 7 days of delivery
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Include your order number and clear photos showing the issue
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Wait for confirmation and next steps from our support team
Contact Information
For questions about this policy, please contact:
📧 babanbeargotmail@gmail.com